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5 articles in Omnichannel
For Swedish retailers there are plenty of ways to meet this threat by building on what the Chinese giants cannot offer: strong local brand stories, product safety and sustainability as competitive advantages, and a presence that ties digital and physical commerce together. Temu has no stores. Yet.
As the various systems used in digital commerce become more capable, the complexity of deciding where information and logic should sit only increases. The most common systems in use today for retail and e-commerce were built at a time when things were more isolated. So how should you think about it today?
Many factors move customers further down the funnel and, hopefully, all the way to the transaction. The customer journey you mapped out in PowerPoint at that workshop a few years ago was logical and sound, but it has very little to do with your customers' reality today. Your customers now have a wealth of information at their fingertips thanks to an abundance of digital devices and information and transaction channels. Today's customer journey is largely omnichannel and involves plenty of activity that has nothing to do with you as a company. So how do you drive your e-commerce conversions and optimise your buyer's journey?
If you run both e-commerce and physical stores, there are a few relatively simple things you can do to connect the stores with your online business. It creates an omnichannel experience for the end customer, and promoting e-commerce in stores or the other way around creates synergies that can lift overall revenue.
The more complex the e-commerce world becomes and the more systems are involved, the more important it is to have control over your data. Above all, that the data is accessible. The more systems you have, the less likely it is that your data is actually accessible. So how do you make it accessible?
